Azalea Grove Getaway

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Policies

POLICIES

CANCELLATION POLICY FOR SHORT STAY (1-29 nights)

We understand that plans can change, so here’s how we handle it:

  • If you need to cancel and the check-in date is at least 14 days away, we’re happy to give you a full refund.
  • If you cancel between 8-13 days before check-in, we can give you a 50% refund.
  • We don’t provide refunds if you cancel 7 days or less before check-in.

CANCELLATION POLICY FOR MEDIUM STAY (30+ nights)

If you cancel a mid-term stay of 30 nights or more, your first payment for the first 30 nights will be non-refundable if the cancellation occurs 30 nights or less prior to your check-in date.

If you cancel after check-in, the following 30 nights of your reservation is non-refundable. This mid-term cancellation policy is automatically applied to all reservations of 30 nights or more.

TERMS & CONDITIONS

This is a binding contract between you and Azalea Grove Getaway. Your payment method will be billed in full for your rental dates at the time of reservation. If, after departure, you have additional charges, we will provide a revised bill and your payment method will be charged within 7 days of your check-out date. In case of conflict in the billing provided to you, the final revised billing controls.
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This reservation is not transferable.

Minimum check-in age: 21

ALCOHOL: Alcohol consumption by minors is not permitted anywhere on the premises, including rental units. You may be asked to leave with no refund if this occurs.

NO-SHOWS: In the event of a no-show, no refund will be provided.

NO SMOKING: No smoking is allowed inside any rental unit, its patio/porch or the campsite. Smoking is permitted ONLY on our designated outside community patio. We are in a high-risk forest fire zone and take this policy very seriously. If you fail to follow it, we may ask you to leave and charge your credit card $300 to cover smoke-cleaning fees within your rental unit or any clean-up outside your unit.

CLEANING FEE: A designated cleaning fee for each unit is added when you reserve your getaway. We will charge you $50 per hour if excessive cleaning is needed (more than our normal allotted amount of time for your unit) after you check out. Please leave your unit as you found it; see departure instructions in your On-Line Pre-Arrival email.

SPECIAL ALLERGIES: We are not responsible for any allergies, sensitivities or intolerances to (but not limited to): a particular fabric, material, cleaning product or food you may have. Such allergies, sensitivities or intolerances to items on our property will not be grounds for cancellation after check-in.

DAMAGE FEES: We have a very detailed inventory list for each rental unit and our property. If we find any damaged (beyond normal wear and tear) or missing items after you check out, we reserve the right to charge your card on file for the replacement value of the items.

PERSONAL SAFETY AND POSSESSIONS: There is no safe or lockable storage on the property, and we are not responsible for any property you may bring. You agree to hold Jane Archer, Tom Archer and Azalea Grove Getaway harmless for any damages to yourself or your personal property resulting from accident, injury, or loss due to weather, flood, defective construction, fire, theft, or any other reason. Azalea Grove Getaway is not responsible for personal property brought to the property or left behind after you check out.

NO PARTIES AND NO LOUD NOISES AFTER 10 PM:  Please be respectful of our natural environment and your immediate neighbors. You may be asked to leave with no refund if such noises continue after we notify you of this violation.

RENTAL OCCUPANTS: Rental occupants: Your reservation is for a specific number of overnight guests. We reserve the right to evict any unauthorized people above that number.

GUEST BEHAVIOR: Guests will not be permitted to compromise the health, safety and security aspects of Azalea Grove Getaway at any time. We reserve the right to ask any guests to leave Azalea Grove Getaway with no refund due to disrespectful conduct, behavior or any other safety or security reasons. This includes expressing yourself in a discriminating manner and harassing or endangering other guests. This determination will be at the sole discretion of Azalea Grove Getaway.

GUNS: Guns are not permitted in our sanctuary. Please respect this. You may be asked to leave with no refund if you violate this policy.

PETS: We are pet-friendly! Our non-refundable pet fee is $30 per pet per stay. You must add all pets to your reservation at the time you reserve your room. If you violate the following rules, you may be asked to leave with no refund:

(1) Pets must be on regular flea treatment.
(2) Keep your pet on a leash at all times when outside.
(3) Do not leave your pet unattended whether you are present or away.
(4) Dispose of all your pet’s waste in the Leanin’ Shed.
(5) If yours is a furniture pet, bring clean sheets for the upholstery.
(6) You are responsible for all damage caused by your pet.
(7) This is not a dog park. Dogs are not allowed to run loose, bark incessantly or chase wildlife.

PRICES: All prices are subject to change without notice.

CHANGES: Azalea Grove Getaway reserves the right to change these terms and conditions at any time without notice.

PRIVACY POLICY

One of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information that are collected and recorded by AzaleaGroveGetaway.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information they share and/or collect on AzaleaGroveGetaway.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our website
    Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

AzaleaGroveGetaway.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this; it is a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.

Cookies and Web Beacons

Like any other website, AzaleaGroveGetaway.com uses “cookies”. These cookies are used to store information, including visitors’ preferences and website pages that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners/Third-Party Privacy Policies

Any advertising partners of AzaleaGroveGetaway.com whose respective advertisements and links may appear on our website use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements that are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or personalize the advertising content you see on websites you visit. AzaleaGroveGetaway.com has no access to or control over third-party advertisers’ cookies.

AzaleaGroveGetaway.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult these third-party ad servers’ respective Privacy Policies or networks for more detailed information. It may include their practices and instructions about opting out of certain options.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found on the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.
  • If you make a request, we have one month to respond to you. Please contact us if you would like to exercise any of these rights.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity

AzaleaGroveGetaway.com does not knowingly collect any personally Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will use our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.